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Refund policy

At AïANA, we pride ourselves on delivering beautiful quality jewellery.

We gladly offer refund (excluding postage fees) on all orders should you change your mind within 7 days of receiving your purchase. For hygiene reasons, this excludes earring purchases.

To arrange a return, please contact our Customer Care team.

Please note we do not accept returns when:

  1. Items are not returned in their original condition i.e. have been worn, damaged or are sent without original packaging. 
  2. Items are returned outside the specified return timeframe 
  3. An order includes earrings due to hygienic reasons 
  4. An order includes bespoke or customised items

Should any of the above occur, AïANA will not accept the return and will contact the customer to arrange redelivery at the customer's expense.

Returns are at the expense of our customers and under their responsibility until the goods are successfully delivered to AïANA. We cannot be held liable for lost packages in transit to us.