Making Your Order
Many AïANA pieces are created to order and can take up to 20 business days to produce. Some may ship faster than this timeline, and if that’s the case with your order, we’ll be sure to let you know.
Our Ready To Ship items are available in stock or may just need some finishing touches before sending out. These pieces are finalised and packaged up in our studio with each individual order, so they can take up to 3 business days for sending.
Custom and one of a kind designs involve a more considered process, with production time dependent upon the complexity of the design, availability of diamonds (some diamonds are grown and cut to order), and any design changes along the way. We'll be sure to keep you updated at every stage of the process. We will also discuss alternate shipping options with you for high value items, to ensure the most secure delivery.
For Delivery Terms and Conditions, please visit our Shipping Policy.
Orders Within Australia
Once your jewellery has been made just for you, we will ship via Australia Post Express within Australia, with signature on delivery and a tracking number.
Delivery fee is $15 anywhere in Australia for orders under $300 (free shipping for orders $300 and above), with an option to add insurance up to the value of $5,000 for an additional fee, based on the value of your purchase. For orders above $5,000 please Contact Us to arrange alternate shipping options.
For shipping outside Australia, we will send by International Standard or Express Post with signature on delivery required, sending you a tracking number so you can follow your order.
International delivery fees depend on the country of delivery, with Standard, Express, and Free options (Free Standard Shipping applies once the order amount reaches over a set value, depending on the country).
For a full list of shipping countries and cost options, please refer to our Shipping Policy. Can't see your country on our Shipping List? Please Contact Us to see what we can arrange. We'll do our best to provide you with a delivery option.
All customs fees and duties are dependent upon the country of receipt and are payable by the recipient*
*UK / Ireland customers with order value under $240 / £135: we will not be able to ship your order until we can determine the VAT & import duties charges to be collected on your specific purchase amount. This is payable prior to shipment.
If you would like insurance on your delivery, this is offered as an option up to the value of $5,000 AUD for an additional fee, based on the value of your purchase. Terms and Conditions can be found in our Shipping Policy. For orders above $5,000 please Contact Us to arrange alternate shipping options.
Please Contact Us for any enquiries prior to purchase.