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FREE SHIPPING on AU orders $300+ - NZ / USA / CAN $350+ FREE SHIPPING on AU orders over $300 - NZ / USA / CAN over $350

FAQ

1. Are lab grown diamonds actually diamonds?

Contrary to what some will try to tell you, lab created diamonds are not 'fake' or 'synthetic', they are real, pure crystallised carbon diamonds. But you don't need to take our word for it, in 2018 the U.S. Federal Trade Commission made this statement:

"...technological advances have made it possible to create diamonds in a laboratory. These stones have essentially the same optical, physical and chemical properties as mined diamonds. Thus, they are diamonds.” 

The two main differences between lab created and natural diamonds are:

1) lab diamonds are grown above ground, rather than underground

2) new technologies allow us to create a sustainable and transparent way of creating a diamond, compared with a traditionally mined diamond.

See our blog post for a more in-depth look into our number one asked question. 

2. Where is AïANA based?

We're based in Sydney, Australia, working with trusted local suppliers and manufacturers.

Some of our components are made overseas, when we are unable to obtain them locally. However as a part of our ongoing commitment to sustainable manufacturing, we are always striving to do what we can to support local industry and reduce our carbon footprint.

3. How do I choose the right ring size?

Refer to our Ring Sizing Guide - and if it's all a bit confusing we advise going to a local jeweller to get sized to ensure the perfect fit.

Some of our rings feature an open design, where there may be a little leeway for you to open or close it to suit your finger perfectly. 

4. What are the 4'Cs of a diamond?

The 4 important C's to consider when buying a diamond: Cut, Clarity, Colour and Carat. See here for a guide to the characteristics of AïANA diamonds

5. How long will my order take to arrive?

Please refer to our Delivery Guide for shipping times and details.

6. How much does shipping cost to my country?

Visit our Shipping Policy for a list of countries we currently ship to and shipping cost options, including FREE shipping values. If your country is not on the list, please Contact Us to see what we can do.

*UK / Ireland customers with order value under $240 / £135: we will not be able to ship your order until we can determine the VAT & import duties charges to be collected on your specific purchase amount. This is payable prior to shipment.

7. What is Afterpay?

Afterpay is an interest-free payment method for Australian residents. You have the option to purchase and receive your items, while paying for them in two-week installments at no additional cost. Read more information here.

 

Looking for more information?

Send us a message via our Contact Form.